1. Reservation
What is the reserve used for?
The amount of the reservation is part of the total payment.
What if I regret the reservation?
We will return it to you at any time.
What if there is a break in the stock of the reserved product?
If you do not agree with the new delivery period, we will refund the amount of the reservation.
What means of payment can I use to pay the rest of the amount?
- Financing your purchase
- Wire transfer
- Credit card
- Paypal
How long do I have since the reservation until I make the final purchase?
One month.
What company receives the reservation?
Invicta North Spain S.L.
What relationship does it have with the website?
It is the owner of this website.
What are the next steps to follow from the reservation?
Very simple, you will receive an email confirming the purchase and then complete the payment and wait for the arrival of your vehicle at your home or at the closest dealer. Your choice.
Can someone else finish the purchase with my reservation?
Yes, no problem. You decide in the name of which person the vehicle is registered in the DGT.
2. Purchase
Once the amount has been paid, what are the next steps to follow?
We contact you and agree on the registration and delivery of your purchase, whatever suits you best.
If I regret the purchase during the following steps before receiving the product, what happens?
We will refund the amount at the time you request us within a period of 7 days tops.
What if there is a break in the stock of the reserved product? Is the amount refunded?
If you do not agree with the new delivery period, we will refund the amount of the reservation.
What documentation is necessary to buy the product?
Your ID or your tax information if you are a company, that simple.
What documentation is necessary to finance the product?
Your ID, last payroll, income statement and your bank account number.
Can the invoice be in the name of a company?
Of course.
If the purchased product is a gift, what happens to the invoice?
It goes to the name of the owner of the vehicle.
And what about delivery?
We deliver it to you wherever you want.
If the product has to be registered, what is the process?
You send us your ID, signed purchase order, signed purchase contract and we will take care of everything.
Does the purchased product need insurance?
If it is not registrable, you don’t need it and if it is registrable, yes.
Do I have to pay road tax, ITV and register the motorcycle?
You have to settle those taxes and payments like a normal motorcycle and also, if you prefer, we can take care of all these procedures. In motorcycles and electric cars, the registration tax of the tax agency is exempt. In addition, the road tax is subsidised and is paid by the customer. The registration fee, pre-delivery and the registration plate are € 395 of expenses to be paid. If you want, the vehicle will come home registered and with the badge so you can access any part of your city.
3. Delivery
Where does the delivery take place?
Where you tell us or at the nearest official dealer.
Can the customer receive the product at home or where he decides?
Of course.
Any geographic limitation?
The islands. Ceuta and Melilla have an extra cost of € 350.
Who delivers the product?
A specialist.
During delivery, is the operation explained?
Of course, with the virtual support of our entire team.
Can someone else receive the product?
As long as you have authorisation, without any problem.
Is some kind of authorisation necessary?
Yes, we will provide it to you if this happens.
In what time is the delivery made?
If the product is available, within a maximum period of 15 days.
Since when does the delivery period start to count?
From the moment we get the complete documentation and payment of the product.
4. Warranty
What does the warranty cover?
Everything, parts and labor.
How do I claim the warranty?
At your nearest dealership or at our call center.
How long is the warranty?
A minimum of two years, but depending on the vehicle you choose, up to 5 years or 100,000 km. You have it in the characteristics of the vehicle.
If there is no technical service in the city of your residence? How do you solve any problems that may arise?
In the Call Center we will give you the steps to follow to go to the nearest point.
5. Returns
How long does the customer have to return the product?
Once received 15 days or 500 Kms.
Does the return have any cost?
Only transportation costs to our logistics headquarters, located at Crta. Madrid Km 234, 09001, Burgos.
What conditions does the state of the product have to meet for its return?
At the reception it will be checked that it is in perfect condition, without exterior bumps or dents, or interior damage with less than 500Kms.
If the product has been registered, what happens?
The same.
How long does it take to return the money?
At the moment it is received and it is verified that the vehicle meets the return standards, 15 days.
By what means?
Wire transfer.
Do they collect the product at the same place of delivery or does it have to be taken to a specific place?
You must return it to us at our logistics headquarters in Crta. Madrid, KM 234, 09001 Burgos.
In what time is the delivery made?
If the product is available, within a maximum period of 15 days.
Since when does the delivery period start to count?
From the moment we get the complete documentation and payment of the product.
